[TRev]

Here is the response I got from Meagan at Ford.
"Hi Trevor,

I see you called into our Customer Relationship center and they've advised you to seek a second opinion with another dealer who has a FiST on the lot. Please let me know when you have an appointment set up, along with the dealer name.location. "



Here is my response:
This is what I mean by poor customer service. I am supposed to find another dealer that happens to have a FiST so I can get service? Seriously? Well....I have already done that here on the forum asking the question and having another owner confirm they have the same problem. I can ask more owners to perform the same test and get more public confirmation if you would like? However, again, this is really poor service. Does the Ford Hotline not have access to cars to test with and get concrete answers for their dealers?

Ford is putting this on the dealer by saying they need to check against a car in inventory and when the dealer doesn't have a car, then they put it on the customer to find a dealer that does?

Why should the customer have to spend their time trying to find other dealers with inventory? I am not going to drive two to three hours to find another dealer who has a FiST on the lot to schedule an appointment and have them tell me the same thing other members are already confirming on this forum.

 

[TRev]

Meagan has escalated the case to my customer service manager to work with my dealer for a resolution.

I feel this is the appropriate response and appreciate the escalation. I will update the thread as more information is available.

 

[moshaholic2]

I drive ALOT of different cars for a living and many do the full blast for X amount of seconds when switched to the AUTO setting.

I find the Fiesta auto setting to work really well at maintaining a comfortable setting (winter or summer)

 

[stuntdoogie]

Mine does the same for a few seconds then turns the blowers down appropriate speed and climate.

 

[TRev]

I drive ALOT of different cars for a living and many do the full blast for X amount of seconds when switched to the AUTO setting.

Since you have experienced it on so many different cars it should be easy to list other models that have this behavior...

1)?
2)?
3)?
4)?
5)?

 

[TRev]

Mine does the same for a few seconds then turns the blowers down appropriate speed and climate.

Thanks for the info. My few seconds seems to be about 10 typically as long as the system was off for at least 30 seconds. I will try to time it a few times today with a stop watch.

 

[TRev]

In the tests I did this morning, it was between 12 to 12.5 seconds with the fan on full drawing in outside air through the passenger vents.

For the first time I noticed that outside air is also coming in when the system cycles to off however the fan is not on so it is not very noticeable unless the car is at higher speeds it seems. This behavior is much better than having the fan turned on full during the off to on cycle.

 

[moshaholic2]

Since you have experienced it on so many different cars it should be easy to list other models that have this behavior...

1)?
2)?
3)?
4)?
5)?

Youre right im lying.

 

[TRev]

Youre right im lying.

Obviously or you could cite some actual examples of similar behavior.

 

[TRev]

When I last spoke a couple days ago to the Ford Motor Company representative, the conversation ended with him asking if I would wait until today for him to reach out to the dealer, gather more information and see what could be done to resolve the issue.

Today I get the following recorded message on my voice mail.

“Good afternoon Mr. Jones, Ron with Ford Motor Company following up with your 2015 Fiesta. I did want to just follow up, I wasn’t quite sure…ah…if there’s anything further we can do to assist you...ah…but I want to make sure that we did follow up. If I can be of any further assistance feel free to give me a call at 866-631-3788. My extension is xxxxx and the Ford case number of CAS xxxxxxx. Again, just want to touch base make sure everything went well and if I can be of any further assistance feel free to give me a call. Thank you very much and have a great day.”

So when I last spoke to this person (that call was recorded by Ford as well), they said they would be following up with the dealer and internally to see what could be done to resolve the concern. The conversation above says “I wasn’t quite sure…ah..if there’s anything further we can do to assist you” and they are touching base to “make sure everything went well” and is completely out of context based on the previous conversation that took place.

Good thing this got escalated to someone who provided zero useful help or information.

 

[FordService]

...So when I last spoke to this person (that call was recorded by Ford as well), they said they would be following up with the dealer and internally to see what could be done to resolve the concern. The conversation above says “I wasn’t quite sure…ah..if there’s anything further we can do to assist you” and they are touching base to “make sure everything went well” and is completely out of context based on the previous conversation that took place.

Good thing this got escalated to someone who provided zero useful help or information.

I checked into the case notes, and I see your CSM did work with the dealer, as well as a Subject Matter Expert, and it was determined that this is a normal operating characteristic.

Meagan

 

[timboslice]

I checked into the case notes, and I see your CSM did work with the dealer, as well as a Subject Matter Expert, and it was determined that this is a normal operating characteristic.

Meagan

This sounds accurate. The vent control on mine "switches on" after the car has be on for a few seconds. I can hear the vents switch over.


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[TRev]

There are two mentions of a "few seconds". 12 seconds is certainly not the connotation of a "few" which is typically a number between 3-6. If a "few" is normal operation, then my car is not operating "normally".

If I asked you if you wanted to wait a few hours, would you expect to wait 12?

 

[TRev]

I am working on getting time samples from other FiST's. Once I have that information, I will take it back to the dealer if it is outside the sample range until it is corrected or I have met Wisconsin's Lemon Law requirements.

If the samples fall within the same range, I will confirm the poorly engineered, normal behavior.

Also working on polling other auto owners to see if I can find any non-Ford makes or models that exhibit behavior anything like this.

 

[Mightymango]

Mine does the exact same thing, which is why Ford is saying it is "normal". The problem is that it is "normally wrong" for the system to do that for that period of time. A second or two...sure the module and control head are adjusting but 12-15 seconds ...nope. I tested it on 5 different cars at my work that have an auto setting. Lexus Rx350, turned off...put it on auto....did not do it. BMW M6 , turned off....pressed auto, did not blast air, slowly increased speed to. Audi A4 and A6, both functioned like the M6. We also had a Volvo V70.....guess what....did what the BMW and Audi did.

Sure...it may be "normal". Like the Audi 2.0 that Audi said was normal to burn a quart of oil every 3,000 miles...that I why we have been replacing pistons in every 09-11 car with that engine. To fix a "normal" engineering flaw.

 

[captainmorbid]

Not sure how lemon laws would cover a normally behaving car. It will be interesting to see the outcome. As I posted earlier, my 08 Suzuki Grand Vitara did the exact same thing as the OP's Fiesta, the saving grace was that the "auto" mode could be switched off. I doubt any of the cars in the above post would qualify as a "budget" car, luxury models tend to be more refined than hotted up econo hot rods.

 

[TRev]

Not sure how lemon laws would cover a normally behaving car. It will be interesting to see the outcome. As I posted earlier, my 08 Suzuki Grand Vitara did the exact same thing as the OP's Fiesta, the saving grace was that the "auto" mode could be switched off. I doubt any of the cars in the above post would qualify as a "budget" car, luxury models tend to be more refined than hotted up econo hot rods.

In summary, I should expect the FiST to work like a 7 year old Suzuki because it's a "budget" car. That about sums up the engineering and service too. Thanks for your insight.

I owned a Genesis Coupe and the steering wheel seemed to be wearing abnormally. Hyundai replaced it without so much as a question. Guess I should stick to luxury manufacturers.

 

[captainmorbid]

If that's what you took from it. Your welcome.

 

[Mightymango]

Sorry...i can check our lot for budget cars which we have. My own Mazda CX-9 doesn't do it either. Like I said....it may be considered "normal" but that doesn't mean that that is what the car was supposed to do.

 

[timboslice]

There are two mentions of a "few seconds". 12 seconds is certainly not the connotation of a "few" which is typically a number between 3-6. If a "few" is normal operation, then my car is not operating "normally".

If I asked you if you wanted to wait a few hours, would you expect to wait 12?

Well I never actually measured it... I just know it's not instantaneous. I don't typically use the auto setting. I could go out and try it but I don't care enough to give you a data point for your "experiment."

Glad you are enjoying your car so much! Best of luck to you.


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