I had a similar issue. I ordered my ST in August, got the serial number in November, and am just now picking it up this Friday... There were plenty of phone calls about "paperwork mix-ups." I genuinely believe it to be the fault of the dealership, not Ford directly.The dealer put the order in as part of their inventory. I'm not exactly sure when they put the order in but I received the vin on 10/30/2014. I called Ford customer service for an update in mid November. They told me the car was in New Jersey and would be delivered any day. I called again in early December and they told me the car was in Mexico. The problem was then escalated and I received a Ford rep as a contact. Since then, the car was shipped from Mexico, stuck in customs for 4 weeks and now is hung up by weather delays. The car has been changed in their system as Sold (even though I still don't have the car) and I'm receiving really poorly timed "how do you like your new car" survey emails. This is a disaster. I keep requesting a detailed report of the order from start to finish but they continue to ignore my request.