While the dealer was walking me through the myford touch setup, we realized that the radio was dead and we weren't getting any sound at all from the system, not even beeps from the touch screen. We setup an appointment to come back to the service department the next day (they had already closed for the day).
Just because I am impatient, i tried a reset from the menu which didn't help. Then I pulled the battery cable for a few minutes and then started the car back up. Problem solved! Just an FYI in case it happens to someone else. Good luck everybody
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