[Kelsey Stafford]

My 2011 Ford Fiesta transmission has been an issue for awhile now. I have had them reset the system and also replace the clutch. However, my car still has issues the transmission sticks and does not always accelerate when i press on the guess. You can hear and feel the transmission stick and jolt. The car has increasingly begun to fail to accelerate causing me to almost get into multiple serious accidents. I have begun to become concerned for my safety and am disappointed in Ford's response and lack of concern for their product they sold to me. The solution I was told by ford was that there is no true fix and it is just something they can not fix. My car is brand new and still under warranty. That type of answer is not acceptable, especially when I have almost been in several accidents because of my car malfunctioning. I want this issue resolved for good, I am extremely concerned for my safety in my car and fear of getting in an accident or seriously injured due to this issue.

 

[RodMoe]

Sounds like the Ford Automatic Trans . not many folks here have that as the ST comes only in a Manual 6 speed.. From what i have read Ford reprograms and replaces the clutch pack and that lasts for a while.. sorry not much help for ya ...

 

[Sil3nt611]

You might find a few more people that have dealt with the same automatic transmission issues you have had on FiestaFaction.com since FiestaST.net is more for the Fiesta ST performance model. They might have a better solution for you than anyone here might.

That being said, Ford Customer Service reps do read both forums and you can get in contact with them about having this issue fixed. I'd try a different dealership if that dealership is telling you you can't get it fixed. If it's under warranty still you can get it fixed at any Ford dealership, not just the one you bought the car at.

 

[djdennehy]

I have heard this concern with the new Focus Automatics as well, something to do with the wet clutch not engaging when needed under heavy acceleration. It may not be something that they can fix, as it is a characteristic of the automatic they used in these new cars. A similar issue became apparent with the SMG e46 M3 as well, they were never able to find a solution and as a result, the SMG versions are seriously undervalued versus their traditional manual counterparts.

My family had a 2004 Nissan Murano with the CVT auto transmission, and when it had issues we demanded they buy the car back from us and we used that money to get a replacement Altima with a more traditional Automatic (at that time). If they cannot resolve the issue I would suggest you do the same.

 

[FordService]

My 2011 Ford Fiesta transmission has been an issue for awhile now. I have had them reset the system and also replace the clutch. However, my car still has issues the transmission sticks and does not always accelerate when i press on the guess. You can hear and feel the transmission stick and jolt. The car has increasingly begun to fail to accelerate causing me to almost get into multiple serious accidents. I have begun to become concerned for my safety and am disappointed in Ford's response and lack of concern for their product they sold to me. The solution I was told by ford was that there is no true fix and it is just something they can not fix. My car is brand new and still under warranty. That type of answer is not acceptable, especially when I have almost been in several accidents because of my car malfunctioning. I want this issue resolved for good, I am extremely concerned for my safety in my car and fear of getting in an accident or seriously injured due to this issue.

Welcome to the forum, Kelsey! I'm Brittany, the Ford customer service rep. It's a pleasure to meet you.

I'd like to look into some available options. Please send via private message your VIN, updated mileage, best daytime contact number, dealership information, and full name.

Also let me know when you were last at the dealer for this concern, and of any outcome or diagnosis. I'll do all I can to assist.

Brittany

 

[Firesail]

Welcome to the forum Brittany!

 

[FordService]

Welcome to the forum Brittany!

Thank you! I'm happy to be here. Please don't hesitate to reach out with any questions you may have; I'll do all I can to help.

...I want this issue resolved for good, I am extremely concerned for my safety in my car and fear of getting in an accident or seriously injured due to this issue.

I haven't heard back from you, Kelsey. Feel free to update me on the situation here or via private message. If this concern is still unresolved, send that update via private message along with your VIN, current mileage, best daytime contact number, dealership information, and full name. Hope to hear from you soon!

Brittany