Trash a dealer thread

2830 Views 17 Replies 9 Participants Last post by wash, Sep 5, 2013

wash

Discussion Starter · Aug 21, 2013

If you've been jerked around and ripped off by a dealer, here is the place to rip them a new one.

I'll go first.

Sunnyvale Ford in Sunnyvale California agreed to sell me a dealer stock car for over sticker, I put my money down and then two weeks later they decided to change that to a retail order with no ETA.

Thanks for wasting two weeks of my time.

Luckily I was able to find another dealer who agreed to sell me a dealer stock car with a VIN at sticker price.

If you ever consider buying a car at Sunnyvale Ford, shop around because you will find something better.

1 - 18 of 18 Posts

9

· #2 · Aug 21, 2013

Dealership near me, they like to squeeze customers dry. They wanted $25,000 for a Fiesta ST without any options, I went to take a look at the Focus ST they had in the lobby... asking price was $33,000. Pinstriping, undercarriage protection, paint sealant, fabric protection, VIN etching, the works to jack up the price of the car. Keep in mind this was June, 8 months after the Focus ST went on sale.

Yeah, no, not shopping there. Went to another dealer ~30 miles away, I still probably overpaid, but when you are ordering a car that isn't even out yet, you don't really have many options (though I did get it for less than sticker).

DSC

· #3 · Aug 22, 2013 (Edited)

Went to a dealership today (Honolulu Ford) and spoke with the salesman about ordering a ST. He said that they had no info available yet (pricing, shipping date), he would get back to me as soon as they had info. Called another dealership (McKenna Ford), and they would "build and price it" and get back to me.
Unfortunately there are only 3 dealers locally. Looks like I won't be able to order one because the dealership will want top $$$$ for it.

9

· #4 · Aug 22, 2013

You would think the dealers would have learned their lesson with the Focus ST, but I suppose not.

wash

Discussion Starter · #5 · Aug 22, 2013

Everybody, name names if you can.

Trashing a dealer doesn't work if nobody knows who you are talking about.

They need to learn if they treat one customer poorly they might lose 10 sales.

That is the only way to make them change.

Reactions: 1

mrtn

· #6 · Aug 22, 2013

Well here in Ontario Canada I wouldn't recommend Barrie Ford. They got me with their great customer service but when I went in to get a price the salesman dicked me around. Ford has employee pricing event on now and the salesman said the there isn't much of an employee discount on the FiST and the manager would put in the amount. I had to point out the employee price on the website and they reluctantly said they would do it (after letting me wait for half an hour) but they wouldn't budge any further. Even though if u add extras like the nav and wheels u are supposed to get more of a discount.

They also offered me a crap deal on my trade in plus wanted all my mods and rims. I left and emailed them to express my disappointment and never heard back.

Next dealer I went to gave me all the employee discount prices without me asking. Gave me $2,500 more on my trade than what Barrie offered. Plus didn't want any of my mods. Told me to sell em myself to get some money back. PLUS let me use my xplan pin on top of the employee price.

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Reactions: 1

wash

Discussion Starter · #7 · Aug 22, 2013

They are giving these cars away in Canada.

I feel slightly ripped off.

With the exchange rate as it is the Canadian Fiesta ST starts about $400 less than a similarly equipped US car, then you get employee pricing on top of that while its really hard to find one under sticker in the US.

If I had saved up all the worthless Canadian coins I get stuck with I would probably have enough to buy one.

Mikeygti

· #8 · Aug 22, 2013

wash said:
They are giving these cars away in Canada.

I feel slightly ripped off.

With the exchange rate as it is the Canadian Fiesta ST starts about $400 less than a similarly equipped US car, then you get employee pricing on top of that while its really hard to find one under sticker in the US.

If I had saved up all the worthless Canadian coins I get stuck with I would probably have enough to buy one.

Not to mention 0 percent financing for 72 months with no money down, on top of the employee discount.
I'm using Fords money to purchase my car

Reactions: 1

9

· #9 · Aug 22, 2013

wash said:
They are giving these cars away in Canada.
I feel slightly ripped off.
With the exchange rate as it is the Canadian Fiesta ST starts about $400 less than a similarly equipped US car, then you get employee pricing on top of that while its really hard to find one under sticker in the US.
If I had saved up all the worthless Canadian coins I get stuck with I would probably have enough to buy one.

Yeah, I had to go to 4 dealers before I found one that was willing to sell it below sticker. Most wanted full MSRP, if not more.

TWDM

· #10 · Aug 23, 2013

I would recommend not going to Metro Ford (or Magnuson Ford;sister company) in Coquitlam BC. Had a sales dick me around for 2-3 months after I placed my order for my molten orange FiST.

Started lying from day 1 saying crap like he tried to change the stock order, but they wouldn't let him (ordered in early May); no one else is getting any other color than race red; no one is combining x-plan with employee price. Cancelled after he pissed me off in person and on the phone when I was asking for updates on my order as another dealer was willing to bring in a stock ordered Molten Orange FiST from another province.

He tried to scare me into keeping an order with him saying crap like "honestly, you're starting to piss me off trying to prove me wrong", and "honestly I have 5 other people waiting for this, if you don't want it just say it"

firSTinWpg

· #11 · Aug 23, 2013

Can't say our dealer experience was too bad. I won't name them in this thread since it's a "trash your dealer" thread. Considering they were the only dealer with a stock order in town, and we weren't too subtle about our interest in buying it asap I think we did ok with them. I'm still a bit unhappy that in the end we paid $500-600 more than the employee pricing listed on Ford.ca, but not super unhappy considering I wasn't in much of a bargaining position to begin with. We basically paid MSRP-employee pricing +$500 in "BS dealer fees". Normally I'd walk away (and I have) from that on principle but in this case with the limited availability I figured I could live with that.

Everything else with our dealer was actually really pleasant. One of the better buying experiences we've had.

Neverthoughtidbuyafocus

· #12 · Sep 1, 2013

Mikeygti said:
Not to mention 0 percent financing for 72 months with no money down, on top of the employee discount.
I'm using Fords money to purchase my car

Is 0% 72/month financing available for everyone? Anyone know what the X-Plan price is for these cars?

Mikeygti

· #13 · Sep 1, 2013

Neverthoughtidbuyafocus said:
Is 0% 72/month financing available for everyone? Anyone know what the X-Plan price is for these cars?[/quote
0 percent financing and employee discounts are available right now in Canada. I think they are good until the end of September.
Not sure about in the US though.

Neverthoughtidbuyafocus

· #14 · Sep 1, 2013

Thanks! Would be great to see that APR here in the States, but I doubt it any time soon. I haven't seen the X-Plan pricing mentioned on this site I don't think or the A-Plan. Anyone know the pricing for these plans?

wash

Discussion Starter · #15 · Sep 5, 2013

So tonight I'm going to drive by Sunnyvale Ford in my new Fiesta ST with Recaros and Nav.

Its not quite the same stripper car that I wanted to buy from them but I'm not waiting months more for it.

Less wait time, Recaro seats and Navigation all add up to: (drum roll please)

$290.00

captainmorbid

· #16 · Sep 5, 2013

wash said:
$290.00

Wow! I'm booking a flight!

Neverthoughtidbuyafocus

· #17 · Sep 5, 2013

wash said:
So tonight I'm going to drive by Sunnyvale Ford in my new Fiesta ST with Recaros and Nav.

Its not quite the same stripper car that I wanted to buy from them but I'm not waiting months more for it.

Less wait time, Recaro seats and Navigation all add up to: (drum roll please)

$290.00

I'm confused.......you paid $290 for both of those options? Price out the door before taxes?

wash

Discussion Starter · #18 · Sep 5, 2013

Sunnyvale Ford was trying to sell me a customer order car with no options for over sticker.

Frontier Ford sold me a stock order car with Recaros and Nav at sticker minus $1,000 in Labor Day discounts and $500 private cash.

The difference between the two prices was $290.

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