FordIVTteam· Official Ford Representative
I never considered the ScanGauges as the source because my 2011 SES was able to run the VHR with those plugged in. I guess the way MFT runs the report is different from the older Sync system.
I knew we had to be overlooking something! This is definitely what was causing the issue. If anything is plugged into the diagnostic port, the Vehicle Health Report won't be able to be submitted correctly. I'm glad you were able to get this resolved.